Receptionist for Legal Services

1 week ago

Dover, Delaware, United States Capitol Services Full time
Position Overview

Capitol Services is in search of a Front Desk Receptionist to enhance our dedicated team.

Established in 1978, Capitol Services has emerged as a premier provider of essential services to legal and financial professionals across the nation. Our core mission revolves around delivering exceptional, friendly, and high-quality service to our clients while fostering a collaborative environment that promotes a healthy work-life balance for our employees.

Recognized as one of the "Best Places to Work" by the Austin American-Statesman, we understand that a successful workplace thrives on a blend of enthusiasm, commitment, and enjoyment. Being part of Capitol Services means collaborating with a top-tier, passionate group of professionals who genuinely care about our mission and the individuals we serve. We are proud to be an equal opportunity employer.

Role Responsibilities:

  • Manage deliveries and pickups from various couriers, including USPS, FedEx, and UPS.
  • Handle the delivery, filing, and retrieval of documents from state agencies.
  • Operate a computer-based multiline switchboard system.
  • Respond to incoming calls in a courteous and professional manner, directing them as necessary.
  • Welcome clients and visitors with a friendly demeanor.
  • Receive legal documents on behalf of clients.
  • Sort, open, and distribute incoming mail accurately.
  • Assist with bulk mail projects.
  • Support the tracking and distribution of office supplies.
  • Contribute to tax and special audit projects.
  • Perform additional clerical duties as required.
  • Maintain professional and courteous communication with clients, correspondents, and colleagues.

Candidate Profile:

  • Organizational Skills: You excel at multitasking and prioritizing assignments, demonstrating keen attention to detail and a sense of urgency.
  • Communication Skills: You possess excellent verbal and written communication abilities, engaging with clients and colleagues in a professional and friendly manner. Previous experience in customer service is advantageous.
  • Adaptability: You are eager to learn new tools and processes, adjusting to shifting priorities in a fast-paced environment while effectively solving problems.
  • Coachable: You are open to receiving and implementing feedback and training, willing to ask questions to enhance your understanding of our systems.
  • Positive Attitude: You exhibit a strong customer service orientation, remaining courteous and polite even in challenging situations.
  • Team Player: You thrive in both collaborative and independent settings, supporting your peers while completing your individual tasks within deadlines.
  • Reliability: You are punctual and adhere to the assigned work schedule, maintaining confidentiality at all times.
  • Technical Proficiency: You are comfortable using Microsoft Office applications (Outlook, Word, Excel) and navigating phone systems.
  • Office Environment: You are capable of remaining stationary for extended periods and are committed to working in an office setting.

What We Offer:

  • $17 hourly wage.
  • Comprehensive medical, dental, and vision benefits fully covered for employees.
  • 401(k) plan with employer contributions.
  • Employer-sponsored employee assistance program, life insurance, and long-term disability coverage.
  • Encouragement of work-life balance, including four weeks of paid time off annually and ten paid holidays.
  • Opportunities for team-building events and professional development.

We invite you to submit your resume and cover letter if you believe you would be a valuable addition to our organization.

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