Healthcare Operations Improvement Manager
1 month ago
About the Role
The Medicare team at Blue Shield of California is responsible for driving membership growth, profitability, and performance optimization for the Medicare line of business. As a Strategic Planning and Performance Consultant, you will play a critical role in supporting the success of the Medicare operating model by leading key initiatives, driving performance governance activities, and enhancing employee engagement, communications, and leadership activities.
Your Key Responsibilities
- Develop and implement moderately complex projects to drive business growth and improvement.
- Collaborate with cross-functional teams to identify and address key business issues, and implement effective action plans to achieve successful outcomes.
- Facilitate the annual strategic planning process to ensure alignment with business objectives.
- Support financial partners in completing business planning and forecasting activities.
- Assist in overseeing budget planning as part of the annual budget cycle.
- Identify and resolve gaps in processes and oversight to ensure achievement of Medicare goals and targets.
- Drive departmental projects to support Medicare growth, profitability, performance optimization, and customer experience.
- Support monitoring and optimizing Medicare performance by leading preparations for key Medicare performance governance meetings, and collaborating with functional area partners to ensure their priorities are aligned with Medicare objectives.
- Develop and implement an overarching, end-to-end vendor management governance model for the Medicare line of business to ensure vendor partners meet compliance, contractual, and experience expectations.
About You
We are seeking a highly skilled and experienced professional with a strong background in strategic planning, business development, and operations improvement. You will have a proven track record of driving business growth, improving performance, and enhancing customer experience. You will be a collaborative team player with excellent communication and leadership skills.
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