Healthcare Account Manager

3 hours ago

Rancho Cordova, California, United States CommonSpirit Health Full time
Job Summary

This is a key position on the Employer Strategy & Relationships Team responsible for leading the development and execution of a market strategy to grow accretive contribution margin by developing, selling and implementing employer programs based on narrower network/program designs to help employers better control their health plan costs and plan assets and improve the value of health care.

Key Responsibilities
  • Leads account management and maintains overall accountability for client satisfaction, retention, and growth.
  • Builds strong relationships and trust with clients, anticipates client and member needs for communications and services and makes recommendations.
  • Leads client and member communications planning and execution.
  • Accountable for resolution of escalated member issues.
  • Ensures that the client and member perspective is a driving force behind our actions and business decisions.
  • Coordinates implementation meetings and work very closely with Sales, Brokers/Consultants and TPA in the creation of client specific implementation plans, to ensure that all clients' needs and expectations are met or exceeded.
  • Works with all parties to ensure that reports are produced for all measurable goals and objectives.
  • Works with leadership, local market executives and cross-functional teams (with internal and external entities) to ensure that clients' needs and expectations are met and to improve account management processes and tools to better serve our clients.
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary team members.
Qualifications
  • Bachelor's degree or a combination of education and/or additional job-related experience may be substituted in lieu of the degree.
  • Minimum of seven (7) years client management, account management, client or sales relationship development.
  • Healthcare insurance experience.
  • Life and Health license obtained within 6 months (through State Department of Insurance).
Requirements
  • Knowledge of account management practices, tasks, and tools and ability to provide services and support to key clients.
  • Working knowledge and experience with health plan performance management, reporting and presentation development.
  • Excellent written and verbal communications skills with demonstrated ability to build trust with clients and stakeholders.
  • Ability to manage collaboratively and coach others to achieve optimal performance.
  • Understands how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
  • Knowledge of effective self-management practices and ability to manage multiple concurrent objectives, projects, groups, or activities.

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