Healthcare Account Manager

2 days ago


Rancho Cordova, California, United States CommonSpirit Health Full time
Job Summary

This is a key position on the Employer Strategy & Relationships Team responsible for leading the development and execution of a market strategy to grow accretive contribution margin by developing, selling and implementing employer programs based on narrower network/program designs to help employers better control their health plan costs and plan assets and improve the value of health care.

Responsibilities
  • Leads account management and maintains overall accountability for client satisfaction, retention, and growth.
  • Builds strong relationships and trust with clients, anticipates client and member needs for communications and services and makes recommendations.
  • Leads client and member communications planning and execution.
  • Accountable for resolution of escalated member issues.
  • Ensures that the client and member perspective is a driving force behind our actions and business decisions.
  • Coordinates implementation meetings and work very closely with Sales, Brokers/Consultants and TPA in the creation of client specific implementation plans, to ensure that all clients' needs and expectations are met or exceeded.
  • Proactively leads strategic account planning meetings by coordinating and partnering with the TPA, Analytics, and Network Management to produce monthly and quarterly client reports regarding utilization, case and disease management, etc.
  • Works with all parties to ensure that reports are produced for all measurable goals and objectives.
  • Works with leadership, local market executives and cross-functional teams (with internal and external entities) to ensure that clients' needs and expectations are met and to improve account management processes and tools to better serve our clients.
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary team members.
Qualifications
  • Bachelor's degree or a combination of education and/or additional job-related experience may be substituted in lieu of the degree.
  • Minimum of seven (7) years client management, account management, client or sales relationship development.
  • Healthcare insurance experience.
  • Life and Health license obtained within 6 months (through State Department of Insurance).

We are an equal opportunity/affirmative action employer.



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