Remarketing Operations Manager

7 days ago


Hillsboro, United States First Tech Federal Credit Union Full time
Remarketing Assistant Manager - Collections (HYBRID)

Job Category: Manager

Requisition Number: ASSIS007033

Job Details

Description

The Remarketing Assistant Manager plays a critical role in overseeing the day-to-day activities of a team responsible for mitigating losses associated with delinquent and repossessed property. This position requires a strong leader who can effectively manage a team of high-performing employees, provide coaching and feedback, and drive results.

Key Responsibilities

  1. Lead a team of employees through effective people leadership practices, including regular communication of performance expectations and feedback.
  2. Monitor and analyze nationwide repossession and remarketing trends to adjust strategy and increase repossession and auction returns.
  3. Manage the processes and vendors responsible for repossessing and remarketing repossessed property through auctions and foreclosure sales.
  4. Collaborate with senior leadership to identify and manage regulatory and legal risk, ensuring compliance through sound practices.
  5. Meet established department metrics, update leaders on major projects and goal progress, and research and resolve operational and employee issues.
  6. Develop and maintain monitoring to ensure processes are being followed, and develop and maintain documentation for department practices and policies.
  7. Identify and implement process improvement opportunities, and manage third-party vendor relationships as needed.

Requirements

  • Minimum 3 years of experience in loss mitigation, contract restructuring, or collections within the financial services industry.
  • Broad knowledge of financial industry regulations, including Reg Z, FDCPA, FACTA, FCRA, SCRA, and Federal Bankruptcy Code.
  • Basic knowledge of real estate and consumer loan contracts and default clauses.
  • Proven people mentorship and development skills, with the ability to provide frequent and valuable performance feedback.
  • Excellent verbal and written communication skills, with the ability to express ideas concisely and logically to all levels.
  • Ability to effectively collaborate with multiple business units, leadership, and vendors to achieve organizational goals.
  • Ability to work well under pressure, handle multiple assignments and deliverables simultaneously, and meet changing needs and demands.
  • Proven ability to professionally handle sensitive documents and foster strong relationships with internal and external stakeholders.
  • Working knowledge of Microsoft Office Suite.
  • Minimum Education: Bachelor's degree in Business Administration or related field preferred.

Location: Hillsboro, OR (HYBRID)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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