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Site Operations Manager

2 months ago

Hillsboro, United States Orion Talent Full time
Job Description

Job Title: Site Operations Manager

Job Summary:

We are seeking a highly skilled Site Operations Manager to join our team at Orion Talent. As a key member of our operations team, you will be responsible for managing plans and organizing customer activities, supervising and coordinating Field Service Engineers, and working on complex planning activities.

Key Responsibilities:

  • Manage plans and organize customer activities to ensure timely closure of customer requirements.
  • Supervise, coordinate, train, motivate, and guide Field Service Engineers to achieve high-quality results.
  • Work on a wide variety of complex planning activities where material or sourcing requirements are variable and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
  • Assist Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives.
  • Instruct customers in the complete operation and maintenance of equipment.
  • Assist customers in identifying and repairing equipment-related process problems.
  • Participate in internal meetings to facilitate the coordination of important issues, including spare parts, warranty, and daily/weekly priorities.
  • Retrieve, compile, and report equipment performance indicators to both customer and company Management.
  • Keep Management informed of all tool-down situations.
  • Provide technical assistance or training to less experienced personnel.
  • Coordinate technical resources to track and close customer issues.
  • Perform in a dynamic and challenging environment with drive and creativity.
  • Preparation and delivery of related training, measuring and recording of performance progress, serving as a liaison between customer and company.
  • Provide work direction to Field Service Engineers who are also working onsite.
  • Maintain all assigned equipment logs and records promptly and thoroughly.

Requirements:

  • At least six years of engineering/technical and supervisory experience in a high-volume semiconductor (or similar) manufacturing environment.
  • A 4-year degree in a technical/engineering discipline is preferred, but significant experience will be considered in lieu of a degree.
  • Familiarity with the coordination of production operations and a strong customer-service profile.
  • Ability to work in a dynamic and challenging environment with drive and creativity.