Site Operations Manager

1 day ago

Hillsboro, United States EV Group, Inc. Full time
Job Title: Site Operations Manager

Reports to: Senior Manager Customer Support

Classification: Non-Exempt

Summary:

This position acts as the key liaison between customer, management and on-site assigned service personnel regarding installation, maintenance, repair, testing and/or customer training issues. This position will take ownership of issues and drive them to resolution in a timely manner; operate independently, managing multiple projects simultaneously. The Site Operations Manager performs in a dynamic and challenging environment with drive and creativity. This is a non-exempt position with high accountability for corporate image, integrity and results, which at times may mean extraordinary effort and working timeframes.

Key Responsibilities:
  1. Customer Service and Support: Manages, plans and organizes customer activities. Supervises, coordinates, schedules, trains, motivates and guides other Fields Service Engineers.
  2. Project Management: Works on a wide variety of complex planning activities and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
  3. Communication and Collaboration: Assists Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
  4. Technical Expertise: Instructs customers in the complete operation and maintenance of equipment, including identifying and repairing equipment-related process problems.
  5. Reporting and Analysis: Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty and daily/weekly priorities.
  6. Performance Monitoring: Retrieves, compiles and reports equipment performance indicators to both customer and company Management.
  7. Issue Resolution: Keeps Management informed of all tool down situations.
  8. Technical Solutions: Presents and implements EVG technologies and solutions to customer.
  9. Project Coordination: Coordinates technical resources to track and close customer issues.
  10. Reporting and Presentations: Presents and explains reports, results and solutions to customers.
  11. Process Improvement: Solves performance/operational issues to improve customer efficiency.
  12. Recruitment and Training: Assist in recruiting potential employees for customer site.
  13. Continuous Improvement: Promotes continuous improvement in both staff and technical areas.
  14. Project Management: Oversees a robust Project Management process and delivery timetables to keep projects on schedule.
  15. Travel and Transportation: Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.
  16. Vehicle Operations: This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have acceptable driving privileges.
  17. Additional Duties: Other duties, as assigned.
Requirements:
  1. Education and Experience: Requires a Bachelor's Degree in a technical discipline or related field and a minimum of four (4) years of direct experience with EVG equipment or working in a high volume manufacturing environment or a minimum of six (6) years of experience with capital equipment/facilities engineering, or field operations within the MEMS or Semiconductor industries.
  2. Management and Supervision: Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel.
  3. Customer Service Skills: Excellent customer skillset which includes communication, priority setting, influencing and conflict resolution.
  4. Problem Solving and Analytical Skills: Self-driven with ability to prioritize work and accomplish tasks quickly with good problem solving skills.
  5. Attention to Detail: Must be detail oriented.
  6. Communication Skills: Solid written and verbal communication for expressing technical ideas and initiatives.
Physical Demands:
  1. Physical Activity: While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
  2. Cleanroom Work: Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

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