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Remarketing Operations Manager

2 months ago

Hillsboro, United States First Tech Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Remarketing Operations Manager to oversee the day-to-day activities of a team that mitigates loss associated with delinquent and repossessed property.

Key Responsibilities
  • Lead a team of high-performing employees through effective people leadership practices, including regular communication of performance expectations and feedback.
  • Monitor and use nationwide repossession and remarketing trends to adjust strategy and increase repossession and auction returns.
  • Manage processes and vendors responsible for repossessing and remarketing repossessed property through auctions and foreclosure sales.
  • In collaboration with senior leadership, identify and manage regulatory and legal risk, ensuring compliance through sound practices.
  • Meet established department metrics and update leadership on major projects and goal progress.
  • Develop and maintain monitoring to ensure processes are being followed.
  • Develop and maintain documentation for department practices and policies.
  • Identify and implement process improvement opportunities.
  • Manage third-party vendor relationships.
Requirements
  • Minimum 3 years of experience in loss mitigation, contract restructuring, or collections within the financial services industry.
  • Broad knowledge of financial industry regulations, including Reg Z, FDCPA, FACTA, FCRA, SCRA, and Federal Bankruptcy Code.
  • Basic knowledge of real estate and consumer loan contracts and default clauses.
  • Proven people mentorship and development skills, with the ability to provide frequent and valuable performance feedback.
  • Excellent verbal and written communication skills, with the ability to express ideas concisely and logically.
  • Ability to effectively collaborate with multiple business units, leadership, and vendors to achieve organizational goals.
  • Ability to work well under pressure, handle multiple assignments, and deliverables simultaneously.
  • Proven ability to professionally handle sensitive documents.
  • Proven skills and commitment to meeting or exceeding member expectations and requirements.
  • Strong analytical, problem-solving, and decision-making skills, with the ability to resolve complex issues.
  • Ability to foster strong relationships with internal and external stakeholders.
  • Working knowledge of Microsoft Office Suite.