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Assistant Manager of Remarketing Operations

2 months ago

Hillsboro, United States First Tech Federal Credit Union Full time

Assistant Manager of Remarketing Operations - Collections (HYBRID)

Job Category: Manager Requisition Number: ASSIS007033

Job Overview

The Assistant Manager of Remarketing Operations is responsible for supervising the daily functions of a team dedicated to minimizing losses associated with delinquent and repossessed assets.

Key Responsibilities

  • Guide a team of motivated and high-performing individuals through effective leadership practices, including regular communication of performance expectations and constructive feedback to sustain superior team performance.
  • Provide coaching and corrective measures as necessary while actively fostering employee professional development and growth.
  • Analyze nationwide repossession and remarketing trends to refine strategies aimed at enhancing repossession and auction returns.
  • Oversee the processes and partnerships with vendors involved in the repossession and remarketing of assets through auctions and foreclosure sales.
  • Collaborate with senior management to identify and manage regulatory and legal risks, ensuring compliance through sound operational practices.
  • Achieve established departmental metrics; keep leadership informed on significant projects and progress towards goals; investigate, resolve, and communicate operational and employee issues to leadership or other relevant business units.
  • Develop and maintain effective monitoring systems to ensure adherence to established processes.
  • Create and update documentation for departmental practices and policies as necessary.
  • Identify and implement opportunities for process enhancements.
  • Manage relationships with third-party vendors as required.

Essential Qualifications

  • A minimum of 3 years of experience in loss mitigation, contract restructuring, or collections, including default management within the financial services sector.
  • Comprehensive knowledge of financial industry regulations such as Reg Z, FDCPA, FACTA, FCRA, SCRA, and Federal Bankruptcy Code.
  • Basic understanding of real estate and consumer loan agreements and default provisions.
  • Demonstrated skills in mentoring and developing team members, providing regular and constructive performance feedback.
  • Exceptional verbal and written communication abilities; capable of articulating ideas clearly and logically to all organizational levels.
  • Proficient in collaborating with various business units, leadership, and vendors to meet organizational objectives.
  • Ability to thrive under pressure, manage multiple tasks and deliverables simultaneously, and adapt to changing needs and demands.
  • Proven capability to handle sensitive documents with professionalism.
  • Strong commitment to meeting or exceeding member expectations and requirements.
  • Robust analytical, problem-solving, and decision-making skills; adept at resolving complex issues with minimal supervision.
  • Ability to cultivate strong relationships with both internal and external stakeholders.
  • Working knowledge of Microsoft Office Suite.

Education

A Bachelor's degree in Business Administration or a related field is preferred.

Equal Opportunity Employer

First Tech Federal Credit Union is an equal opportunity employer and does not discriminate against employees or applicants based on their inquiries regarding pay or other protected characteristics.