Hotel Host

6 days ago

Clearwater, United States Mainsail Lodging & Development Full time

Job Summary:

The Front Desk Host is a unique position in which the host will be responsible for providing exceptional personalized service to all guests. They will be the first impression, providing a unique check-in experience, and will be responsible for rooming each guest utilizing advanced technology to ensure consistent and continually high-quality service in accordance with the Tribute Collection standards under the franchise of Mainsail Lodging & Development.

Key Responsibilities:

  • Assign and escort guests to rooms according to their preferences, paying attention to nonverbal cues to make each experience unique.
  • Assist guests to their rooms.
  • Assist with guest luggage.
  • Provide room quotes and upsell to guests when possible.
  • Ability to interact with guests and share hotel knowledge using personalization such as using the guest name.
  • Responsible to know all functions to showcase the hotel to each guest.
  • Maintain guest confidentiality.
  • Share knowledge of featured wine.
  • Produce room keys for all guests, ensuring guest confidentiality throughout their stay and beyond.
  • Maintain knowledge of hotel and brand rewards.
  • Provide local information for shopping, dining, nightlife, and recreational destinations.
  • Receive, store, and deliver luggage and mail.
  • Run errands for guests.
  • Make travel arrangements for guests to include sightseeing and other tours.
  • Assist with coordination between Housekeeping and Front Desk.
  • Verify charges/collect payment from guests for room stays.
  • Respond to guest inquiries.
  • Follow scheduled shifts and follow break and lunch requirements.
  • Report any suspicious activity or unusual items in room.
  • Report any irregular behavior from guests in public areas and/or in room.
  • Ability to take initiative and handle assignments with limited supervision.
  • Follow all hotel policies and procedures as outlined in the team member handbook.
  • Maintain cleanliness and order of work area.

Hotel Performance:

Ensure successful performance assisting guests with an exceptional experience to ensure high-performing scores on the GSS according to Marriott.

Qualification Standards:

Education & Experience:

  • High School diploma or higher.
  • Previous hospitality experience preferred.
  • Excellent customer service skills.
  • Excellent communication skills, both verbal and written.
  • Ability to use technology, e.g., tablets, iPads.

Physical Demands:

  • Ability to sit or stand for extended periods of time.
  • Ability to bend.
  • Ability to lift, pull 40 lbs.
  • Ability to communicate clearly.
  • Corrected vision to normal range.
  • Ability to work long hours as needed.

Mental Demands:

  • Make sound judgments quickly.
  • Work on multiple tasks, making appropriate progress towards deadlines.
  • Able to work independently, take direction, and provide direction to others.
  • Manage differing personalities within the office, the hotel, and the community.
  • Maintain the highest degree of confidentiality.
  • Ability to work effectively in stressful, high-pressure situations.
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

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