Passionate Barista for Specialty Coffee Shop

1 week ago


San Jose, California, United States Tico Coffee Roasters Full time

Tico Coffee Roasters is a women-owned boutique coffee roasting and tea company dedicated to sustainability and quality. We specialize in importing exceptional coffees and the finest teas from around the globe, ensuring freshness through our small-batch roasting process.

We are seeking a motivated Barista to serve as the primary contact for our retail clients in our cafe. This role is essential in fostering customer loyalty and creating memorable experiences through exceptional service. The ideal candidate is someone who is enthusiastic about coffee and food, and who values respect, empathy, and recognition in their interactions. While prior experience is beneficial, it is not a requirement; your passion and personality are what truly matter.

Key Responsibilities:

  • Provide outstanding customer service with a welcoming demeanor.
  • Exhibit enthusiasm and knowledge about coffee.
  • Educate customers on our diverse product offerings.
  • Ensure high standards of product quality and consistency.
  • Strive for maximum customer satisfaction.
  • Accurately handle transactions using the POS system.
  • Regularly taste and evaluate coffee to maintain quality standards.
  • Stay updated on new products and their characteristics.
  • Collaborate with team members and management to enhance service.
  • Foster a positive and collaborative work environment.
  • Engage in training events, including tastings and workshops.
  • Deliver exceptional hospitality to guests and colleagues.
  • Participate in teamwork to prepare and serve a variety of coffee brewing methods.
  • Assist in serving delicious food items from our partners.
  • Regularly sample coffee and espresso drinks to ensure quality.
  • Support the team in maintaining a clean and organized cafe.
Physical Requirements:
  • Ability to stand and walk for extended periods.
  • Perform repetitive motions with hands and wrists.
  • Ability to detect and perceive coffee aromas.
  • Communicate effectively with customers.
  • Lift weights up to 50 pounds occasionally.
  • Conduct periodic clean-up tasks during and after shifts.
Qualifications:
  • Must be at least 18 years old.
  • Positive, inspiring, and respectful attitude.
  • Passionate about coffee and creating memorable experiences.
  • Effective time management skills.
  • Strong verbal and written communication skills.
  • Willingness to work flexible hours, including weekends.
  • Food Handler's Certification or willingness to obtain within 30 days of hire.
Trial Period:
  • Complete internal orientation satisfactorily.
  • Demonstrate understanding of products and equipment.
  • Complete assigned tasks efficiently.
Benefits:
  • Receive one complimentary 12 oz bag of coffee monthly.
  • Employee discounts on company products.
  • Accrue paid sick leave in accordance with California Sick Leave laws.
We value open-mindedness, dedication, and collaboration. Our hiring process is based on these qualities, alongside the job's requirements and the applicant's qualifications. We are committed to a discrimination-free workplace.

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