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COFFEE SHOP OPERATIONS ASSISTANT MANAGER

2 months ago

San Francisco, California, United States Kaizen Lab Inc. Full time

COFFEE SHOP OPERATIONS ASSISTANT MANAGER
The Coffee Shop Operations Assistant Manager plays a crucial role in ensuring the seamless operation of our establishment while providing essential support to our team of baristas.

We seek an individual who is enthusiastic about enhancing our business through innovative strategies, effective systems, and a commitment to cultural growth.

This role is ideal for someone who actively pursues professional development, welcomes constructive feedback, and naturally offers insightful guidance to colleagues.

As the Assistant Manager, prior knowledge of our specific systems is not a prerequisite; however, a dedication to the success and development of your teammates is essential. You should be prepared to engage and create solutions as challenges arise.

We encourage applications from individuals who possess emotional intelligence, are willing to go the extra mile, and are open to receiving feedback.

This position is suited for those who excel as baristas and are self-motivated, with a genuine passion for coffee and customer interaction.

Ultimately, we are looking for someone with a knack for cafe management, a love for coffee, and a commitment to fostering a supportive environment for colleagues, who is eager to grow alongside our business.

ABOUT KAIZEN LAB INC.:
At Kaizen Lab Inc., we are transforming the coffee experience.

Our commitment to sourcing high-quality beans from trusted producer partners sets us apart in the industry, ensuring both exceptional quality and fair treatment for our farmers.

As a recognized leader in the coffee roasting sector, we pride ourselves on delivering an unparalleled coffee experience.

DIVERSITY AT KAIZEN LAB INC.:
COFFEE IS FOR EVERYONE
We are dedicated to fostering inclusive and welcoming environments for both our customers and staff.

Our mission to provide the best coffee experience is best achieved when our team reflects the diverse community of coffee lovers.

We are committed to inclusivity across various dimensions, which is integral to our innovative culture.

KEY RESPONSIBILITIES

  • Collaborate with the Cafe Manager to lead a team of approximately 10-15 retail staff, including Shift Leads and Baristas.
  • Implement and participate in our culture management processes, focusing on individual support and supervision.
  • Foster a positive and inclusive work environment to enhance employee satisfaction and retention.
  • Conduct regular check-ins with team members to promote ongoing mentorship and feedback.
  • Ensure effective communication across the cafe and with other departments.
  • Act as a leader within the cafe and represent Kaizen Lab Inc. in the community.
  • Conduct performance reviews that provide constructive feedback and growth opportunities for baristas.
  • Ensure that customers receive exceptional coffee service that meets our quality standards.
  • Work with training staff to maintain high standards and effective training programs.
  • Support staff in delivering excellent customer service and uphold our operational standards.
  • Manage cafe operations, including inventory and financial processes, to ensure profitability.
  • Set achievable goals aligned with the overall objectives of the cafe and the company.
  • Maintain a clean, safe, and enjoyable environment for both employees and customers.
  • Contribute to the overall culture and growth of the business through participation in improvement initiatives.

QUALIFICATIONS

  • 1-2 years of experience in food service.
  • Strong interpersonal skills with a high level of emotional intelligence.
  • Excellent communication and mentoring abilities.
  • A genuine passion for coffee.
  • Proficiency in using technology and tools such as Google Drive and spreadsheets.
  • Must be authorized to work in the United States.

PHYSICAL REQUIREMENTS
Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Regular attendance and the ability to work on your feet for extended periods are necessary.

COMPENSATION + BENEFITS
Kaizen Lab Inc. values its employees and offers competitive benefits, including medical and dental insurance, paid time off, and a 401k plan.

This is a full-time, hourly position requiring flexibility, including weekend availability.

VACCINATION POLICY
Kaizen Lab Inc. has implemented a mandatory COVID-19 vaccination policy to ensure the safety of our employees and community.

We appreciate your interest in joining our team. Only selected candidates will be contacted for interviews.