Passionate Barista for Specialty Coffee Shop

2 weeks ago


San Jose, California, United States Tico Coffee Roasters Full time

Tico Coffee Roasters is a women-owned boutique coffee roasting and tea company dedicated to providing exceptional quality products. We specialize in direct importing premium coffees and the finest teas from renowned producing countries worldwide. Our coffees are meticulously roasted in small batches, ensuring freshness and consistency, while our teas are thoughtfully curated. We prioritize sustainability, high quality, and social responsibility in all our endeavors.

We are seeking a dedicated barista to represent Tico Coffee Roasters at our cafe in Downtown San Jose, California. This role serves as the primary point of contact for our retail clients and is essential in developing strategies to foster customer loyalty and satisfaction. The ideal candidate is someone who is genuinely passionate about coffee, food, and delivering outstanding guest experiences rooted in respect, empathy, and recognition. Previous experience is beneficial but not mandatory; your enthusiasm and values are what truly matter.

Key Responsibilities:

  • Provide exceptional customer service with a welcoming demeanor
  • Exhibit a strong passion and enthusiasm for coffee
  • Educate customers about our diverse product offerings
  • Maintain high standards of product quality and consistency
  • Strive for maximum customer satisfaction
  • Accurately process transactions using the POS system
  • Regularly taste and evaluate coffee to ensure quality standards
  • Stay updated on new products and their characteristics
  • Collaborate with team members and management to address challenges and enhance service
  • Foster a positive work environment
  • Engage in training activities, including cuppings, tastings, and workshops
  • Deliver outstanding hospitality to guests and colleagues
  • Assist in preparing and serving a variety of delicious coffee beverages using different brewing methods
  • Support the team in maintaining a clean and organized cafe environment
Physical Requirements:
  • Ability to stand and walk for extended periods
  • Perform repetitive motions with hands and wrists for espresso machine operation
  • Ability to detect and perceive the aroma of coffee
  • Frequent communication with customers
  • Lift and carry weights up to 50 pounds occasionally
  • Conduct periodic clean-up during and after shifts
Qualifications:
  • Must be at least 18 years old
  • Possess a positive, inspiring, and respectful attitude
  • Demonstrate a passion for coffee, people, and culinary experiences
  • Effectively manage time and responsibilities
  • Exhibit strong verbal and written communication skills
  • Willingness to work flexible hours, including weekends
  • Obtain a Food Handler's Certification within 30 days of hire
Additional Information:
  • There is a 90-day trial period during which the applicant must demonstrate satisfactory performance and understanding of products and equipment.
Benefits:
  • One complimentary 12 oz bag of coffee each month
  • Employee discounts on company products (coffee, tea, and wares)
  • Accrual of paid sick leave in compliance with California Sick Leave regulations
We value open-mindedness, dedication, and collaboration. Our hiring process focuses on these qualities, aligning job requirements with our business needs and applicant qualifications. We are committed to a discrimination-free workplace.

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