Patient Care Coordinator

2 weeks ago

Merrillville, Indiana, United States Strive Health Full time
What We Aim to Achieve
Strive Health is dedicated to revolutionizing the kidney care landscape. Our mission is to enhance the lives of individuals affected by kidney disease through early detection, proactive engagement, and comprehensive care management.

Our approach is centered around a dedicated care team that collaborates with local healthcare providers, ensuring a seamless experience throughout the patient journey, from chronic kidney disease to end-stage renal disease. We utilize advanced data analytics to identify patients at risk and tailor our interventions accordingly.

Strive Health's initiatives have proven effective in minimizing emergency dialysis situations, reducing hospital admissions, and significantly enhancing patient outcomes and satisfaction.

Why Consider This Opportunity
At Strive, we pursue excellence and have been honored with multiple accolades, including recognition as one of Forbes America's Best Startup Employers and Built In Colorado's Best Places to Work.

Our CEO has also been acknowledged as one of Denver Business Journal's Most Admired CEOs. We believe in fostering innovation through diversity, building a team that reflects the communities we serve, supported by our Employee Resource Groups:

  • Strive Forward
  • LGBTQ
  • Underrepresented Minorities
  • Women and Allies
  • Parents and Caregivers

We prioritize the well-being of our employees, offering a range of benefits including:

  • Flexible time off
  • Sick leave
  • Company-wide wellness days
  • Comprehensive Employee Assistance Programs
  • Volunteer time off
  • Generous leave packages
  • Professional development opportunities
  • Financial wellness resources

We celebrate our achievements as a team through various initiatives, including team-building activities, company gatherings, and recognition awards.

Key Responsibilities
The Care Coordinator collaborates with the healthcare team to provide ongoing support and communication for patients with chronic kidney disease (CKD) and End-Stage Renal Disease (ESRD).

This role serves as a primary contact to streamline resources across the care continuum, identify service gaps, and ensure proactive follow-up.

The Care Coordinator is tasked with ensuring continuity of care and effective communication among various healthcare settings.

Daily Duties Include:
  • Conducting outbound calls to assess patient needs and connect them with suitable resources.
  • Coordinating appointments with healthcare providers for patients.
  • Responding to incoming calls from patients and providers.
  • Following up with patients to confirm their needs are met and scheduling future check-ins.
  • Notifying patients of appointment details as necessary.
  • Collaborating with clinical resources to ensure a smooth care experience.
  • Assisting with resource applications and necessary paperwork.
  • Monitoring patient hospitalizations and coordinating with care team members.
  • Providing educational materials to patients and communicating with primary care physicians and specialists regarding new enrollments.
  • Working closely with all levels of the clinical team to manage care transitions and address any gaps.
Qualifications
Minimum of 2 years of relevant education, experience, or certification required. Current BLS or CPR Certification is necessary. Reliable transportation for commuting to patient locations is essential. In-person patient care may involve various physical activities. Preferred Qualifications:
Active Community Health Worker (CHW) Certification, customer service experience, and proficiency in MS Office applications are advantageous.About You
Excellent communication skills, both verbal and written, with a strong ability to handle confidential information discreetly. You demonstrate clear, respectful, and thoughtful communication.
Compensation and Benefits
Strive Health offers competitive pay and a comprehensive benefits package, including health, dental, and vision insurance, a 401k plan with employer matching, life insurance, disability coverage, and various wellness resources. An annual performance bonus may be available based on individual and company performance. Strive Health is an equal opportunity employer committed to diversity and inclusion.

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