Inbound Support Associate

2 weeks ago


Tampa, Florida, United States Trivest Partners Full time

Inbound Customer Service Representative

Job Overview:

We are seeking dedicated individuals to join our expanding Inbound Customer Service team. This role is pivotal in ensuring our clients receive exceptional support from the initial sales inquiry through to ongoing assistance.

About Us:

Trivest Partners is a leader in providing top-notch solutions to the foodservice industry. Our mission is to streamline operations for restaurant owners, chefs, and corporate buyers by offering a comprehensive range of equipment and supplies, along with expert consulting services.

Key Responsibilities:

  • Engage with customers through various communication channels to facilitate sales orders and address inquiries.
  • Process online and telephonic orders efficiently.
  • Coordinate with vendors to ensure timely order fulfillment and address any related needs.
  • Enhance the Trivest Partners brand by delivering outstanding customer service and fostering strong relationships.
  • Stay informed about our product offerings to provide accurate information to customers.
  • Deliver updates on product availability and features to clients regularly.

Required Skills:

  • 1-3 years of relevant experience in customer service.
  • Exceptional multitasking abilities in a dynamic work environment.
  • Strong written and verbal communication skills.
  • Familiarity with online sales processes.
  • Proficient in Microsoft Outlook and Excel.
  • Commitment to continuous learning and professional development.
  • Excellent customer service orientation and self-motivation.

Preferred Qualifications:

  • Advanced skills in Microsoft Excel.
  • Experience in phone sales is advantageous.
  • Prior experience in an inbound call center is a plus.

Our team is dedicated to responding to customer inquiries and managing the customer journey effectively. Candidates should be organized and adaptable to the evolving business landscape, aligning with Trivest Partners' commitment to excellence.



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