Customer Logistics Support Specialist
2 weeks ago
Position: Customer Logistics Support Specialist - Full-Time
Schedule: Monday - Friday, 11:30 AM - 8:00 PM
Overview:
As a Customer Logistics Support Specialist, you will be responsible for managing incoming communications from clients in the logistics sector. Your primary duties will involve:
- Receiving and processing client requests for pick-up services.
- Directing inquiries to the appropriate resources within the organization.
- Coordinating with field logistics teams to ensure seamless operations.
- Addressing customer questions and resolving complaints effectively.
Key Responsibilities:
Utilize an automated logistics platform to assign routine pick-ups to internal or external teams, ensuring timely service delivery. Provide essential data to support the functions of Dispatchers I and II.
Handle a high volume of inbound calls while meeting productivity targets in a dynamic environment. Demonstrate strong attention to detail and adhere to established processes.
Deliver exceptional customer service by actively listening to client concerns, conducting preliminary research, and escalating issues as necessary.
Organize and prioritize tasks efficiently, utilizing online resources and tools to locate information quickly.
Participate in team meetings and stay updated on internal communications.
Qualifications:
Required Experience:
Minimum of 1 year in Customer Service or Logistics roles.
Preferred Experience:
Experience in a call center environment is advantageous.
Education:
High School Diploma or equivalent is required; an Associate's Degree is preferred.
Skills:
- Strong verbal and written communication abilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to maintain confidentiality of sensitive information.
- Flexibility to work varied shifts, including weekends and holidays.
Compensation:
The pay range for this position starts at $16.85 per hour, with additional compensation opportunities based on performance and experience. Benefits include comprehensive health plans, paid time off, and opportunities for career advancement.
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