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Medicaid Support Specialist for Florida

2 months ago


Tampa, Florida, United States CenterWell Home Health Full time
Join Our Compassionate Team and Prioritize Health

Are you interested in a remote work opportunity? Do you have a passion for helping others in their time of need? If you seek meaningful experience with a leading company dedicated to customer well-being, consider joining CenterWell Home Health's Member Support Team. Our Call Center Associates are committed to addressing the healthcare needs of our Medicaid members, ensuring they receive optimal solutions and outcomes in a top-tier contact center environment.

Role Overview

As a Call Center Associate, you will be responsible for managing inquiries during Eastern Time Zone hours, handling up to 75 calls daily from Florida Medicaid clients seeking information about their health benefits. This role is situated in a high-demand call center environment, which may present challenges. Additionally, you will contribute to our Medicaid Outreach Campaign by making proactive calls to our members. Your role as their advocate will involve assisting with primary care provider changes, finding specialists, clarifying benefit coverage, managing authorizations, addressing provider claims, and supporting transportation and pharmacy needs.


Utilize Your Skills to Make a Difference

Essential Qualifications

  • Must reside in the Eastern or Central Time Zone within designated states.
  • At least one (1) year of customer service experience is essential.
  • Proficient in Microsoft Office, especially Outlook and Teams.
  • Strong technical abilities to navigate multiple software systems, including email and chat, with efficient typing skills.
  • Excellent interpersonal skills and the capacity to manage multiple tasks simultaneously.
  • Must meet monthly performance, attendance, and call metrics.

Training Details

  • This position includes a comprehensive virtual training program. Training will occur remotely and is structured for the first 8 weeks, with a schedule from 8:00 AM to 4:30 PM Eastern, Monday through Friday.
  • Attendance and punctuality are critical; you must be prepared and present for all training sessions.
  • During the initial employment period, attendance is crucial for your success; no time off will be permitted during training or the first sixty (60) days.
  • New hires will undergo a 120-day appraisal period, which is vital for skill development.
  • Willingness to remain in this role for a minimum of twelve (12) months before exploring other opportunities within CenterWell is required.

Post-Training Work Hours

  • After training, flexibility to work an 8-hour shift between 7:45 AM and 8:00 PM Eastern time, Monday through Friday, is necessary. Early shifts are not guaranteed.
  • Overtime may be required based on business needs.

Preferred Qualifications

  • Bilingual in Spanish is a plus.
  • Associate or Bachelor's Degree is preferred.
  • Previous experience in inbound and/or outbound call centers or related customer service roles.
  • Experience in the healthcare sector is advantageous.

Home Office Requirements

To ensure effective remote work, your self-provided internet service must meet the following criteria:

  • A minimum download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; a wired cable or DSL connection is preferred.
  • Associates must work from a dedicated space free from interruptions to protect member information.

Additional Information

As part of our hiring process, we utilize technology to streamline our recruitment and decision-making process. This may include assessments and video interviews to better understand your skills and experiences.

Scheduled Weekly Hours

40

Compensation Overview

The compensation range reflects a good faith estimate of starting base pay for full-time employment. Individual pay may vary based on skills, experience, and other factors.

Benefits Overview

CenterWell Home Health offers competitive benefits that promote overall well-being, including medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, and various other opportunities.


About CenterWell Home Health

CenterWell Home Health is dedicated to prioritizing health for our team members and the communities we serve. Through our healthcare services, we strive to facilitate better health outcomes for individuals and families.

Equal Opportunity Employer

CenterWell Home Health is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status.