Customer Service Specialist, Carrier Sales

3 days ago


Charlotte, North Carolina, United States DSV AS Full time
Job Title: Customer Service Specialist, Carrier Sales

DSV is a leading global transport and logistics company, and we are seeking a highly motivated and organized Customer Service Specialist, Carrier Sales to join our team. In this role, you will be responsible for developing and maintaining relationships with carriers and customers, providing exceptional customer service, and ensuring accurate tracking of shipments.

Key Responsibilities:
  • Develop and maintain relationships with carriers and customers to support business growth and development.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Ensure accurate tracking of shipments, from pickup to delivery, to provide up-to-date information to customers.
  • Research and identify new carriers within the market, generating leads and developing new relationships.
  • Make cold and warm calls to current and potential clients to promote business growth and development.
  • Study and understand seasonal market trends to inform business decisions.
  • Perform other duties and projects as assigned.
Requirements:
  • High School diploma or equivalent.
  • 1 year of experience in a logistics, brokerage, or customer service field.
  • 1 year of experience in a similar role.
  • Proficient in Microsoft Office, including Word, Excel, and PowerPoint.
  • Strong analytical skills and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
What We Offer:
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a global leader in the transport and logistics industry.

DSV is an equal employment opportunity employer and welcomes applications from diverse candidates. If you are a motivated and organized individual with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity.



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