Client Engagement Specialist

2 weeks ago


Miami, Florida, United States Club Pilates Careers Full time

About Club Pilates:
Club Pilates is a prominent fitness organization that provides group reformer classes in diverse formats and levels, catering to individuals eager to learn Pilates and enhance their fitness skills.

Position Overview:
The Sales Representative plays a crucial role in supporting the General Manager with new membership sales by attracting new clients to the studio and scheduling them for introductory classes. Additionally, this role focuses on retaining existing members. A background in Pilates is advantageous but not mandatory.

Key Requirements:

  • Strong sales, communication, and customer service abilities are essential.
  • Goal-oriented mindset with a proven track record in achieving sales targets for memberships, retail, private training, and instructor training.
  • Willingness to learn and effectively utilize the ClubReady software system.
  • Ability to remain on your feet or seated for extended periods during the workday.
  • Fluency in English with exceptional communication skills in person, over the phone, and via email.
  • Capability to work under pressure and meet tight deadlines.
  • Proficient computer skills are necessary.
  • Willingness to travel occasionally as required.

Responsibilities:

  • Implement the sales process, including lead generation, follow-up, and closing sales.
  • Conduct facility tours while building rapport and identifying individual needs and preferences.
  • Maintain a satisfactory level of personal sales performance.
  • Highlight and reinforce the club's objectives as a provider of fitness and wellness services.
  • Present available services to current and prospective members.
  • Schedule quality appointments to meet monthly sales goals.
  • Engage in special events (health fairs, grand openings, marathons, and community outreach) to promote the club.
  • Take responsibility for enhancing selling skills.
  • Perform other duties as assigned.

Compensation and Benefits:

  • This position offers a competitive base salary, commensurate with experience.
  • Commission structure based on sales performance.
  • Potential for bonuses based on individual performance.

Club Pilates is a well-established brand dedicated to making Pilates accessible and affordable to the community, with locations across multiple states and countries. Our class formats cater to a wide range of clients, from beginners to advanced practitioners.



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