Customer Support Specialist

2 weeks ago


Concord, New Hampshire, United States CENTRIC SOFTWARE INC Full time
Position Overview

Summary

We are looking for a Customer Support Specialist to become a vital member of our expanding team. In this role, you will be instrumental in providing outstanding client assistance and technical support. Your primary focus will be on our North American clientele, addressing their questions and delivering effective solutions. As Centric Software specializes in technology for the fashion and consumer goods sectors, your contributions will significantly aid businesses in launching their products successfully.

Key Responsibilities:

  • Address customer inquiries and challenges swiftly, in line with service level agreements.
  • Work closely with Research & Development, Services, and Pre-sales teams to resolve issues and meet project deadlines.
  • Oversee intricate customer accounts and comprehend their hardware and software configurations.
  • Respond promptly to critical customer concerns.
  • Guarantee system accessibility and performance for clients.
  • Evaluate complex issues and suggest viable solutions.
  • Build trust with both internal and external stakeholders.
  • Achieve expertise in the installation and functionality of Centric 8 software.

Required Skills:

  • Proven experience in customer-facing positions, along with robust IT troubleshooting capabilities.
  • Background in software installation, database management (SQL Server, Oracle), and cloud services (AWS, Azure, Google Cloud).

Qualifications:

  • Bachelor's or Master's degree in Computer Engineering, Information Technology, Fashion Design, or a related discipline.
  • A minimum of 2 years' experience in a comparable role, ideally within the technology or fashion sectors.
  • Knowledge of PLM/PDM solutions and cloud services is highly advantageous.

What We Provide:

  • Competitive salary along with a comprehensive benefits package.
  • A vibrant and collaborative work atmosphere within an international team.
  • Opportunities for professional advancement and skill enhancement in a fast-paced industry.

The salary range for this full-time position is $130,000 - $145,000 USD plus benefits. Our salary ranges are established based on role, level, and location. The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Individual compensation is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Centric Software is committed to providing equal employment opportunities to all qualified candidates without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

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