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Customer Care Specialist

2 months ago

Concord, New Hampshire, United States VCA Animal Hospitals Full time

VCA Animal Hospitals is enhancing its administrative workforce to better support our community and their cherished pets.

If you have a love for animals and a commitment to helping others, we invite you to join our team.

  • We seek individuals with outstanding customer service abilities and a keen interest in learning about veterinary care.

At VCA, our group of veterinary experts works together to manage a wide range of cases with enthusiasm and commitment.

  • Success in this role is achieved by those who are proactive, analytical thinkers, and collaborative team members.

Clients receive superior service when our team prioritizes collaboration over competition, aligning with our mission to ensure the well-being of your pets and deliver exceptional service.

  • Customer Care Specialists at VCA play a crucial role in fostering client trust and ensuring seamless operations by managing customer service tasks.

Key Responsibilities:

  • Welcoming visitors and directing them to examination rooms
  • Coordinating appointments and conducting follow-ups
  • Clarifying fees and processing transactions
  • Providing product suggestions and educating clients on general pet care

Alongside competitive pay, we offer a comprehensive benefits package including health coverage, paid time off, and generous discounts for pet services.

  • We promote a healthy work-life balance with a structured schedule and ample paid time off.

To ensure consistent care, we provide additional compensation for overnight and weekend shifts, with holiday hours paid at double time.

  • Enjoy further benefits such as an annual uniform allowance, life and disability insurance, and discounts on various services.

Become part of our dedicated team to deliver exceptional care from our board-certified veterinarians, supported by state-of-the-art facilities for emergency services, surgery, cardiology, and more.

Note: Internal associates must apply through our career site.

Benefits encompass medical, dental, vision, 401(k), pet discounts, and more.

Management reserves the right to adjust job responsibilities based on changing needs; we are an equal opportunity employer.