Trackside Customer Experience Specialist

1 week ago


Concord, New Hampshire, United States NASCAR Full time
Job Summary

NASCAR is seeking a highly motivated and customer-focused individual to join our team as a Trackside Customer Experience Specialist. In this role, you will be responsible for delivering exceptional guest services to our customers at venues across the United States.

Key Responsibilities:
  • Sales and Technical Support: Provide expert sales and technical support to our trackside customers, ensuring they have an exceptional experience with our products and services.
  • Event Execution: Assist with the setup, operation, and closing of our racing electronics vending locations, ensuring seamless execution of events.
  • Customer Engagement: Engage with fans and customers, answering questions, addressing concerns, and providing personalized support to ensure customer satisfaction.
  • Troubleshooting: Troubleshoot equipment issues, diagnose problems, and implement solutions to ensure customer satisfaction.
  • Travel: Work on location at NASCAR events, with company-provided travel accommodations.
Requirements:
  • Education: Associate's degree or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training.
  • Language Skills: Ability to read, interpret, and write routine reports and correspondence, with strong verbal and written communication skills.
  • Mathematical Skills: Ability to calculate figures and amounts, including discounts, interest, and percentages.
  • Other Skills and Abilities: Strong customer service skills, ability to work independently with little direct supervision, and ability to work extended shifts based on event schedules.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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