Front Desk Supervisor

3 days ago


Minneapolis, Minnesota, United States Aloft Downtown Minneapolis Full time
Job Title: Front Desk Supervisor

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aloft Downtown Minneapolis. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities:
  • Manage the front desk operations, including check-in, check-out, and guest services
  • Supervise and train front desk staff to ensure high-quality service and adherence to hotel standards
  • Act as a liaison between guests and hotel staff to resolve any issues or concerns
  • Monitor and maintain front desk supplies and equipment to ensure efficient operations
  • Collaborate with other departments to ensure seamless guest experiences and high levels of customer satisfaction
Requirements:
  • 1-2 years of experience in hospitality, with at least 1 year of supervisory experience
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Knowledge of hotel operations and front desk procedures
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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