Front Office Manager

2 days ago


Minneapolis, Minnesota, United States HEI Hotels & Resorts Full time
Job Title: Front Office Manager

At HEI Hotels & Resorts, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service standards and driving revenue growth through effective management of the front office.

Key Responsibilities:
  • Lead and manage the front office team to deliver exceptional guest service and achieve revenue targets.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage front office operations, including guest registration, check-out, and telephone service.
  • Monitor and maintain front office systems and equipment to ensure optimal performance.
  • Track guest satisfaction surveys and implement improvements to guest experience.
  • Develop and manage the front office budget and control expenses.
  • Recruit, train, and develop front office staff to ensure they have the skills and knowledge to deliver exceptional guest service.
Requirements:
  • Minimum of 2 years' experience in a front office leadership role.
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Proficient in PMS systems and hotel operations software.
  • Advanced knowledge of hotel reward programs and loyalty schemes.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and make sound business decisions quickly.
Benefits:

HEI Hotels & Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional development and career advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.



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