Customer Support Associate

1 week ago


Newport, Rhode Island, United States Navy Exchange Full time

Job Overview:


Supports a senior customer service representative in executing tasks such as processing special orders, facilitating layaway services, addressing standard customer inquiries, and managing cash register operations.


Key Responsibilities:


Assists in processing special requests for approved merchandise, including items from catalog sales, offers layaway services, and addresses standard customer inquiries.

Facilitates refunds or exchanges for authorized customers, inspects merchandise for damages or discrepancies, ensuring that sales receipts are available, and coordinates with relevant personnel to restock returned items.

Refers unusual refund requests and customer complaints to a higher-level associate.

- Aids in maintaining accurate records and logs related to customer service transactions and keeps catalogs and pricing sheets updated for authorized items.

- Operates a cash register following established cash handling procedures and is accountable for their own cash drawer.

Completes daily cash reconciliation reports and ensures accuracy. - Upholds the principles of courtesy and service. Demonstrates tact, professionalism, and courtesy when assisting customers and colleagues. Responds to inquiries and provides assistance in a timely and friendly manner.

Recognizes that customer satisfaction is paramount and actively seeks to be well-informed about store policies, available merchandise, and offered services.

- Performs additional related tasks as assigned


GENERAL EXPERIENCE: 1 year of relevant experience in clerical, office, or retail sales roles where the candidate has shown the capability to perform effectively in the designated position.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Academic coursework completed at a college, university, or junior college beyond the high school level may be substituted at a rate of one-half academic year of study for 6 months of experience.



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