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IT Support Specialist

2 months ago

Newport, Rhode Island, United States ESM Full time
Job Summary

ESM is seeking a highly skilled IT Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal and external clients.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients, including troubleshooting and resolving hardware and software issues.
  • System Installation: Install and configure Windows desktop systems and associated peripherals, ensuring seamless integration with our network infrastructure.
  • Application Support: Service and maintain standard desktop and web-based applications, ensuring optimal performance and compatibility.
  • Documentation: Maintain accurate and up-to-date documentation of IT installation work and customer premise move, add, change, and replace activity.
Requirements
  • Experience: 1-2 years of experience in technical support or equivalent experience.
  • Skills: Excellent team skills, written and verbal communication skills, initiative, and results-oriented with flexibility and tenacity.
  • Certifications: DoD8570 IAT Level II (e.g., Sec+), Windows.
  • Clearance: Current Tier 3 Investigation with OPM, or Tier 3 investigation submitted and favorable FBI fingerprint results.
Physical Requirements
  • Ability to stand, walk, and sit; communicate verbally; use hands to finger, handle, or feel objects or controls; reach with hands and arms.
  • Regularly required to stoop, kneel, bend, crouch, and lift up to 25 pounds.
Additional Requirements
  • Other duties as assigned.

ESM is an equal employment opportunity employer and welcomes applications from diverse candidates.