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IT Support Specialist

2 months ago

Newport, Rhode Island, United States ESM Full time
Job Summary

ESM is seeking a highly skilled IT Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal and external clients.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients, including troubleshooting and resolving hardware and software issues.
  • System Installation: Install and configure Windows desktop systems and associated peripherals, ensuring seamless integration with our network infrastructure.
  • Application Support: Service and maintain standard desktop and web-based applications, ensuring optimal performance and compatibility.
  • Documentation: Maintain accurate and up-to-date documentation of technical installations and customer premise moves, adds, and changes.
Requirements
  • Experience: 1-2 years of experience in technical support or a related field.
  • Skills: Excellent communication and teamwork skills, with the ability to work effectively in a fast-paced environment.
  • Certifications: DoD8570 IAT Level II (e.g., CompTIA Security+), Windows certification.
Working Conditions
  • Physical Demands: Regularly required to stand, walk, and sit; use hands to finger, handle, or feel objects or controls; reach with hands and arms; stoop, kneel, bend, crouch, and lift up to 25 pounds.
  • Visual Requirements: Close vision, distance vision, depth perception, color vision, and the ability to adjust focus.
Additional Information
  • ESM is an equal employment opportunity employer and welcomes applications from diverse candidates.