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Customer Service Representative

2 months ago

Newport, Rhode Island, United States Wickes Full time

About Wickes

Wickes is a leading home improvement retailer, dedicated to providing high-quality products and exceptional customer service. As a Customer Service Assistant, you will play a vital role in delivering this promise to our customers.

Key Responsibilities

  • Provide exceptional customer service, ensuring that every customer interaction is positive and memorable.
  • Assist customers with product queries, returns, and exchanges, resolving issues promptly and professionally.
  • Work collaboratively with colleagues to maintain a clean, organized, and welcoming store environment.
  • Contribute to achieving sales targets by promoting products and services to customers.
  • Participate in visual merchandising and stock management to ensure an attractive and well-stocked store.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to work with a leading retailer, committed to excellence and customer satisfaction.

Requirements

  • Excellent communication and interpersonal skills.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • Ability to work flexibly, including weekends and bank holidays.
  • Basic math skills and accuracy when handling cash and operating a till.

Language

English (en-US)