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Client Success Partner
2 months ago
We are seeking a highly motivated and results-driven Client Success Partner to join our North American team. As a key member of our customer success team, you will play a critical role in driving growth and long-term revenue for our clients.
Key Responsibilities- Proactively build relationships with clients to ensure they see the full value in our services and are getting the best return on their investment with us.
- Work cross-functionally with our research teams to answer client questions in a timely manner.
- Develop in-depth knowledge of our products and industry trends to drive continuous client engagement.
- Partner with Sales Executives and Account Managers to understand client goals and identify opportunities for growth.
- Ensure data integrity by updating records in our CRM system.
- Be the voice of the customer within our business and provide feedback to drive continuous customer success.
- Bachelor's degree and 24 years of work experience in an account management/service role.
- Healthcare education or work experience preferred.
- Goal-oriented with a positive attitude towards KPIs and targets.
- Demonstrated intellectual curiosity.
- Excellent oral and written communication skills.
- Demonstrated ability to meet deadlines and have excellent attention to detail.
- Well-defined prioritization and organizational skills.
- Salesforce and Microsoft Office experience preferred.
- A high-growth, ambitious environment with unlimited opportunities for success.
- Tailored training and development plans, including LinkedIn Learning and ongoing Learning and Development opportunities.
- Generous PTO policy.
- Hybrid working model.
- Health, Dental, and Vision insurance.
- Pet Insurance.
- Company-sponsored Life insurance, AD&D, STD, and LTD.
- Maternity and Paternity leave.
- 401k Match.
- Corporate gym rates.
- Employee Assistance Program offering free confidential support on a range of issues.
GlobalData is committed to creating a supportive and inclusive environment where our colleagues can succeed. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
