Head of Client Success
3 days ago
As a key member of our Nationstaff team, you will play a pivotal role in shaping our customer relationships through trust, transparency, and partnership. Your expertise will drive exceptional client experiences, fostering long-term growth and loyalty.
Key Responsibilities:- Build and maintain strong relationships with key clients, providing proactive support and strategic guidance to power users, champions, and influencers within the account.
- Collaborate with the Client Implementation team to analyze and improve onboarding processes, ensuring seamless customer onboarding and high-level forecasting for go-live dates.
- Become an expert in our value proposition, educating customers on our platform and upselling products and functionalities where appropriate.
- Work closely with Sales, Product, and other cross-functional teams to deliver an exceptional client experience.
- Act as a client advocate, gathering 360-degree feedback and sharing insights with Product and other key departments.
- Develop and implement success plans in partnership with clients, incorporating onboarding, training, platform utilization, routine business reviews, and resource mobilization to drive customer value.
- 6+ years in a client-facing, post-sales role (preferably in a SaaS environment).
- Experience in FinTech, Capital Markets, or startups.
- Ability to gather client feedback and research, sharing insights with the team.
- Experience with Salesforce CRM is a plus.
- Proven ability to engage with end-users, evangelize a product, and drive adoption across multiple stakeholder groups.
- Capacity to demonstrate business value of a product.
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