Client Success Manager

1 week ago


New York, New York, United States VML Full time

About the Role

Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth. As a Client Success Manager, you will play a key role in delivering specific client service needs, depending on the SOW and type of engagement. This will be based on consultancy and client service - with every action aimed at driving client growth and satisfaction. You will work with Analytics and Data teams to provide an integrated perspective to clients.

Key Responsibilities

Drive optimal client project processes for work delivery and client satisfaction.
Deliver high-quality client materials in line with strategic objectives.
Contribute to collaborative team learning and knowledge sharing to strengthen capabilities.
Deliver in specific areas of client engagement and management as defined by client leadership.
Support with client growth initiatives and new business pitches.
Cross-collaboration with analytics, data, and ops team members to ensure a well-functioning squad with high levels of satisfaction.
Maintains a strong focus on the ME / analytics industry and those of our clients.

Key Performance Indicators

Client Satisfaction: Performance, Preference and Likelihood to Recommend
Net Sales Growth
Active Client Stakeholder s Influence of Client Stakeholders
Value Generated for Clients
Client Advocacy (willingness to enter awards, provide references, awards)
Average Annual Client Size
Client Success Employee Satisfaction
Critical Capabilities

About Gain Theory

We are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

About the Company

Gain Theory is a WPP-owned consultancy. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.



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