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Community Outreach Coordinator

2 months ago

Lafayette, California, United States North Bay Children Full time
Job Description

Job Summary:

We are seeking a highly motivated and experienced Community Engagement Manager to join our team at North Bay Children's Center. As a key member of our organization, you will play a crucial role in attracting, recruiting, and marketing our mission to drive enrollment, staffing, and community support for our educational programs.

Key Responsibilities:

  • Recruitment Strategy Development: Design and implement effective recruitment strategies to attract a diverse pool of qualified candidates for enrollment, staffing, and donors to our programs.
  • Outreach and Engagement: Conduct outreach activities, including corporate engagement, attending fairs, educational expos, and community events, to promote NBCC opportunities and engage potential partnerships with prospective individuals and businesses.
  • Sales: Through knowledge and sales techniques, generate interest in and build a pipeline of candidates. Ability to sell programs and work with donors.
  • Data Management: Track leads, funnel prospective relationships to departments, and generate reports on enrollment metrics and trends.
  • Collaboration: Work closely with the admissions team, academic departments, and marketing teams to align recruitment efforts with overall strategic goals.
  • Follow-Up: Conduct regular follow-up with prospective applicants and partners within 24 hours to answer questions, address concerns, and encourage decisions.
  • Training and Development: Participate in ongoing training to stay updated on industry trends, best practices in recruitment, and changes in educational programs or policies.
  • Build Trust and Reliability: Trust is the cornerstone of any strong client relationship. Clients need to feel they can rely on you to deliver on your promises. This involves being realistic about what you can achieve and consistently meeting or exceeding expectations.
  • Be Proactive: Do not wait for clients to come to you with issues or needs. Being proactive in sharing innovative ideas and strategies can position you as a valuable partner rather than just a service provider. By implementing these strategies, you can cultivate strong, positive relationships with your clients that not only enhance their experience but also contribute to NBCC business's long-term success.
  • Foster Personal Connections: Creating a personal connection can help solidify relationships with clients. This might involve remembering personal details or milestones, which can make interactions feel more genuine and less transactional.
  • Open Communication: Establishing clear and open lines of communication from the outset is crucial. This means not only sharing your professional opinions honestly but also ensuring that clients feel heard and valued. Regular updates and check-ins can help reinforce this transparency.
  • Maintain a Positive Attitude: Your attitude can greatly influence how clients perceive you and our business. A calm, positive demeanor can instill confidence and encourage clients to engage more openly.
  • Building Relationships: Responsible for creating and nurturing positive relationships with clients. This involves understanding their needs, preferences, and concerns to provide personalized service and support.

Human Resources:

  • Employee Rights: (see Employee Handbook).
  • Health Screening: as required in section g).
  • Tuberculosis Test & Document: as specified in section g).
  • Criminal Record Clearance and/or Criminal Records Exemption: (DOJ, CACI & FBI).
  • Valid Driver's License: (if transporting children).
  • Child Abuse Mandated Reporter Training: (online).
  • Employee Rights: (Lic).
  • Proof of Immunizations: for MMR, Tdap & Flu.
  • Current CPR & First Aid:

Qualifications:

  • Proven Experience: in recruitment, admissions, or marketing or sales, preferably in an educational setting but not required.
  • Strong Interpersonal and Communication Skills: with the ability to build rapport with diverse populations.
  • Excellent Organizational and Multitasking Abilities: with a keen attention to detail.
  • Proficiency in Using Software: such as Microsoft Office Suite.
  • Events, Event Planning & Hosting:
  • Familiarity with Marketing Strategies and Social Media Platforms: for outreach purposes is a plus. Canva, Facebook, Instagram, and LinkedIn.
  • Ability to Work Independently and as Part of a Team: demonstrating a proactive and results-oriented approach.

What We Offer:

  • Competitive Salary and Benefits Package:
  • Opportunities for Professional Development and Career Advancement:
  • A Supportive and Inclusive Work Environment: that values diversity.
  • The Chance to Make a Meaningful Impact: on the lives of students and the community.