Funeral Services Coordinator

4 weeks ago


Lafayette, California, United States Catholic Funeral & Cemetery Services Full time
Job Summary

We are seeking a compassionate and detail-oriented Family Service Director to join our team at Catholic Funeral & Cemetery Services. As a key member of our staff, you will provide exceptional service to families, guiding them through the funeral planning process with care and compassion.

Key Responsibilities
  • Interact with families, funeral assistants, and other internal/external personnel to provide personalized service and support.
  • Conduct funeral services, ceremonies, and case management with a focus on family-centered care.
  • Develop and maintain relationships with families, funeral homes, and other external providers to ensure seamless service delivery.
  • Manage multiple funeral cases simultaneously, prioritizing tasks and meeting deadlines.
  • Collaborate with internal departments to ensure efficient and effective service delivery.
Requirements
  • College degree preferred, with 2-4 years of experience in customer service or a related field.
  • Knowledge of the Catholic faith, rituals, and traditions, as well as the Order of Christian Funerals.
  • Excellent interpersonal, communication, and telephone skills, with the ability to work under pressure and tight deadlines.
  • Ability to lift or move objects weighing up to 300 lbs. and stand for long periods on a hard surface.
  • Valid funeral director license and/or the ability to obtain a license in the state of practice, if applicable.
Preferred Qualifications
  • Bilingual or multilingual skills.
  • Proficient in the use of computers, software, and technology.
What We Offer

Catholic Funeral & Cemetery Services offers a competitive salary and benefits package, as well as opportunities for professional growth and development.


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