Technical Support Specialist

4 weeks ago

Atlanta, Georgia, United States Waystar Full time

About This Role

We are seeking a skilled Technical Support Specialist to join our Client Success Department. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, and system feedback
  • Proactively identify and resolve client issues, maintaining a positive attitude and high level of professionalism
  • Collaborate with internal resources to ensure timely resolution of client concerns
  • Document all client interactions, maintaining accurate and detailed records
  • Stay up-to-date with industry developments and best practices, applying knowledge to improve client support

Requirements

  • Experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04
  • Exceptional client service skills, with ability to communicate effectively and professionally
  • Technical savvy, with excellent troubleshooting and analytical skills
  • Working knowledge of EDI files (preferred)
  • Self-motivated, with ability to multitask, work independently, and as part of a team

About Waystar

Waystar is a leading healthcare payments platform, dedicated to simplifying healthcare payments and improving financials for providers. Our innovative, cloud-based technology and unparalleled client support enable us to streamline workflows and improve financials, allowing providers to focus on what matters most: their patients and communities.

Waystar Perks

  • Competitive total rewards package, including base salary and bonus
  • Customizable benefits package, including medical plans with Health Saving Account company match
  • Generous paid time off, including 3 weeks + 16 holidays, including birthday and volunteer time
  • Paid parental leave, including maternity and paternity leave
  • Education assistance opportunities and free LinkedIn Learning access

Equal Opportunity Employer

Waystar is an equal opportunity employer, committed to diversity and inclusion. We celebrate, value, and support diversity and inclusion, and welcome qualified applicants from all backgrounds.

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