Customer Service Manager

4 days ago


Champaign, Illinois, United States Gold Standard Enterprises, Inc Full time
Job Description

Job Summary:

The Customer Service Manager plays a pivotal role in driving sales and enhancing the customer experience at Gold Standard Enterprises, Inc. This leadership position requires a strong focus on team motivation, active supervision, and enforcing company policies and procedures.

Main Responsibilities:

  • Customer Engagement: Create a welcoming environment for customers, respond promptly to inquiries, and provide exceptional service to drive sales and customer loyalty.
  • Leadership and Coaching: Observe staff interactions, provide guidance, and train employees to improve customer experience and service culture.
  • Operational Excellence: Demonstrate leadership by providing high levels of customer service, driving sales, and handling complex sales and customer issues.
  • Staff Development: Conduct new employee orientations, train, and coach Store Associates to ensure they meet company standards.
  • Performance Improvement: Utilize company tools to diagnose opportunities and develop action plans to improve performance and drive business results.
  • Communication and Collaboration: Regularly communicate with management to discuss business trends, opportunities, and staff performance to drive sales and customer satisfaction.
  • Store Appearance and Merchandising: Ensure company standards are met for store and associate appearance, and assist with planning and executing merchandising and sales promotions.
  • Inventory Management: Assist the management team with inventory management and perform all duties as directed by management.

Requirements:

  • Age Requirement: Must be 21 years of age.
  • Experience: 1-2 years of retail management experience with supervisory and training/coaching skills.
  • Availability: Full-time employment, ability to work evenings, weekends, and holidays as scheduled.
  • Skills: Strong interpersonal skills, ability to develop constructive relationships with staff and customers, and excellent written and oral communication skills.
  • Physical Demands: Ability to repeatedly lift 40-50 pounds, stand and/or walk for extended periods, and work in cold areas.

Benefits:

Gold Standard Enterprises, Inc. offers a comprehensive benefits package, including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays, and an employee discount.



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