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Customer Solutions Manager

2 months ago

Champaign, Illinois, United States H3 Manufacturing Group, LLC Full time
Job Summary

We are seeking a highly skilled Customer Solutions Manager to oversee customer portfolios, develop new business from existing customers, and actively seek new business opportunities. The ideal candidate will have a strong background in customer service and a proven track record of building and maintaining strong relationships with customers.

Key Responsibilities
  • Serve as the lead point of contact for customers, providing exceptional customer service and support.
  • Build and maintain strong relationships with customers, creating trust and ensuring long-lasting relationships.
  • Develop new business with existing customers and identify areas of improvement to grow the account organically.
  • Ensure complete and accurate processing and expediting of job orders, including quotes and delivery updates.
  • Resolve product/service challenges by clarifying customer concerns, identifying root causes, and providing solutions.
  • Compile and maintain accurate actionable sales reporting on customer account statuses.
  • Achieve department metrics, including timely/responsive communications, approachable service/solution attitude, order accuracy, and backlog review in ERP.
  • Monitor inventory requirements against customer order demand.
  • Partner with marketing and management to refine lead qualification processes.
  • Recommend potential product/service opportunities to management.
Requirements
  • 3+ years in customer service (B2B) or inside sales experience, preferably in a manufacturing environment.
  • Experience with Epicor ERP system, preferred.
  • Experience with Microsoft Office Applications; Outlook, Excel, Word, Power Point.