Operations Supervisor
2 weeks ago
Are you a natural leader with a passion for delivering outstanding customer experiences? The role of Site Manager at Zips Car Wash is an excellent opportunity for you.
Position SummaryAs the Site Manager, you will be responsible for overseeing the daily operations of the car wash, ensuring the property is clean and functional, and assisting customers throughout their experience. This role allows you to build trust with customers while being recognized for your contributions.
Compensation:The starting salary for this position is $47,000 per year. *Compensation may vary based on experience.
Benefits:- Competitive Salary
- Incentive and Commission Opportunities
- DailyPay: Get paid daily
- Tuition Reimbursement
- Complimentary Car Washes
- 401K Matching
- Health, Dental, and Vision Insurance
- Paid Time Off
Join a dynamic and supportive team that values excellence and encourages personal growth. Regardless of the weather, you will thrive in a collaborative environment where camaraderie and healthy competition drive motivation.
Key Responsibilities- Ensure the site operates smoothly and efficiently.
- Recruit, interview, and hire team members, managing their performance.
- Train Customer Service Associates, Leads, and Assistant Managers, providing ongoing development.
- Create and manage team schedules, assigning tasks and responsibilities.
- Set financial goals and sales targets for team members.
- Oversee daily operations, including opening and closing procedures.
- Perform minor equipment repairs as needed.
- Engage with customers while promoting our Unlimited Wash Club.
- Monitor labor costs and maintenance of wash equipment.
- Ensure timely completion of required reports.
- Uphold and enforce company policies consistently.
- Manage chemical usage and troubleshoot issues daily.
- Assist vehicles with clear communication and a friendly demeanor.
- Strive for customer satisfaction by ensuring a thorough wash experience.
- Oversee the overall performance of the site.
- Minimum of 2 years in a management position.
- At least 3 years of experience in sales or customer service.
- Ability to work flexible hours, including nights and weekends, in a fast-paced environment.
- High School Diploma or Equivalent.
- Preferred: Associate degree or higher in business or a related field.
- Preferred: Previous supervisory experience with a focus on coaching and mentoring.
- Preferred: Experience in the car wash industry.
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