BDC Customer Care Representative

1 month ago

Westlake, Ohio, United States Serpentini Chevrolet of Westlake Full time
About the Role

We are seeking a highly skilled BDC Customer Care Specialist to join our team at Serpentini Auto Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Interact with customers to identify their individual needs and opportunities for new/used car sales presentations
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Attend sales meetings
  • Maintain a professional appearance

Requirements:

  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form

About Us:

Serpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress-free car-buying experience but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States Zobility Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Zobility. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences by being fully accountable for the end-to-end customer journey.Key Responsibilities:Act as a single...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States IMCD Group Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at IMCD Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate order processing, and maintaining a high level of customer...

  • Customer Experience Representative

    3 weeks ago

    Westlake, Ohio, United States American Greetings Full time

    American Greetings is seeking a Customer Experience Representative to provide exceptional customer care through phone interactions.This role involves responding to customer inquiries, resolving problems, and ensuring a positive experience for every interaction.The ideal candidate will possess excellent written and verbal communication skills, with the...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States zobility Full time

    Job Title: Customer Service RepresentativeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Zobility. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences by being fully accountable for the end-to-end customer journey.Key...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States Infosoft, Inc. Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Infosoft, Inc. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service...

  • Customer Service Representative

    1 month ago

    Westlake, Ohio, United States IMCD Group Full time

    Customer Service Representative Job DescriptionIMCD US is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and building strong relationships with our customers.Key...

  • Customer Service Representative

    3 weeks ago

    Westlake, Ohio, United States Candice Stryker-Irlbacher - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to market our products and...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States LanceSoft, Inc. Full time

    Job SummaryLanceSoft, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesCustomer Facing Activities: You will be the single...

  • Customer Service Representative Supply Chain Professional

    3 weeks ago

    Westlake, Ohio, United States On-Board Companies Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our Supply Chain team at On-Board Companies. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Act as a single point of contact for customers, adopting a customer-centric mindset...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States Wells Fargo Full time

    About this role:Wells Fargo is seeking a skilled Associate Customer Service Representative to join our Everyday Banking team. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences through various communication channels.Key Responsibilities:• Support customers with empathy and provide solutions to...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States Michael's Inc Full time

    Customer Service at MichaelsAs a valued member of our team, you will be responsible for providing exceptional customer service, helping customers find what they need, and delivering a fast and friendly checkout experience. You will also have the opportunity to educate customers on our Voice of Customer survey and engage them on the benefits of our Rewards...

  • Customer Service Representative

    4 weeks ago

    Westlake, Ohio, United States Infosoft, Inc. Full time

    Job Title: Customer Order/Services SpecialistJob Summary: We are seeking a highly skilled Customer Order/Services Specialist to join our team at Infosoft, Inc. The ideal candidate will have a strong background in customer service, order fulfillment, and SAP systems.Key Responsibilities:Provide exceptional customer service to internal and external customers,...

  • Customer Service Team Lead

    4 weeks ago

    Westlake, Ohio, United States Circle K Full time

    As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also assist in training new Customer Service Representatives and perform shift supervision duties. Additionally, you will be responsible for completing store...

  • Customer Service Team Lead

    1 month ago

    Westlake, Ohio, United States Circle K Full time

    Customer Service ExcellenceAs a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Your key responsibilities will include: Providing training and guidance to new Customer Service Representatives Supervising shifts and ensuring...

  • Client Services Representative

    4 weeks ago

    Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Job Description:We are seeking a highly motivated and customer-focused individual to join our Operations and Services Group as a Client Services Representative. In this role, you will be responsible for providing exceptional service to our institutional clients, navigating transaction processing, and executing client requests. You will also be involved in...

  • Security Representative

    4 weeks ago

    Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Job SummaryThe Security Representative is a key member of the Global Security Operations team at Fidelity TalentSource LLC. This role requires a highly skilled and experienced individual to provide outstanding customer service, actively patrol and respond to security incidents, and protect Fidelity's associates, customers, and property.Key...

  • Customer Service Representative/Supply Chain Specialist

    4 weeks ago

    Westlake, Ohio, United States Zobility Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Zobility. As a key member of our supply chain team, you will be responsible for delivering exceptional customer service and ensuring seamless order-to-cash processes.Key ResponsibilitiesProvide customer-facing support and act as a single point of contact for...

  • Insurance Sales Representative

    4 weeks ago

    Westlake, Ohio, United States Candice Stryker-Irlbacher - State Farm Agent Full time

    We are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Representative. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and educating them about insurance options. You will also be responsible for developing leads, scheduling...

  • Customer Service and Call Center Director

    4 weeks ago

    Westlake, Ohio, United States Emerge Full time

    Job DescriptionEmerge is seeking a highly skilled Customer Service and Call Center Director to lead their third-party contact center in the Cleveland, Ohio area. The ideal candidate will have previous experience managing multi-skilled teams and mentoring frontline leaders. This role requires strong communication and problem-solving skills to meet with...

  • Nurse Care Specialist

    4 weeks ago

    Westlake, Ohio, United States Life Care Centers of America Full time

    Job Summary:We are seeking a skilled Registered Nurse to join our interdisciplinary team at Life Care Centers of America. As a key member of our healthcare team, you will deliver quality nursing care to patients through interpersonal contact and provide care and services to allow patients to attain or maintain the highest practicable physical, mental, and...