Customer Service Representative

4 weeks ago

Westlake, Ohio, United States Wells Fargo Full time
About this role:

Wells Fargo is seeking a skilled Associate Customer Service Representative to join our Everyday Banking team. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences through various communication channels.

Key Responsibilities:

• Support customers with empathy and provide solutions to their inquiries or issues regarding financial products and services.

• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

• Escalate questions and issues to more senior employees as needed.

Requirements:

• 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Bilingual speaking and reading proficiency in Spanish/English.

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.

• Ability to execute in a fast-paced, high-demand, metric-driven call center environment.

• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.

Job Expectations:

• Must be able to attend full duration of required training period.

• This position is not eligible for Visa sponsorship.

• Ability to work additional hours as needed.

• Schedule may be eligible for a shift differential under the terms of the shift differential policy.

• Must work on-site at the location posted.

• Must complete and pass required language assessment.

Training Schedule:

You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

Training will be provided to ensure your success in this role.

Compensation:

Starting rate $18.00 per hour.

Posting Location:

1301 Solana Blvd. Bldg #1, Westlake TX 76262.

At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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