Customer Service Representative

3 weeks ago


Westlake, Ohio, United States Infosoft, Inc. Full time

Job Title: Customer Order/Services Specialist

Job Summary: We are seeking a highly skilled Customer Order/Services Specialist to join our team at Infosoft, Inc. The ideal candidate will have a strong background in customer service, order fulfillment, and SAP systems.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers, ensuring timely and accurate resolution of issues.
  • Manage customer orders from receipt to fulfillment, ensuring accurate and efficient processing.
  • Collaborate with internal teams to resolve customer complaints and issues, ensuring a positive customer experience.
  • Utilize SAP systems to manage customer data, orders, and inventory, ensuring accurate and up-to-date information.
  • Identify opportunities to improve customer satisfaction and loyalty, implementing process improvements as needed.

Requirements:

  • High school diploma or equivalent required.
  • 2-5 years of experience in customer service, order fulfillment, or a related field.
  • Strong knowledge of SAP systems and customer service principles.
  • Excellent communication and problem-solving skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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