Customer Service Representative
3 weeks ago
Job Title: Customer Order/Services Specialist
Job Summary: We are seeking a highly skilled Customer Order/Services Specialist to join our team at Infosoft, Inc. The ideal candidate will have a strong background in customer service, order fulfillment, and SAP systems.
Key Responsibilities:
- Provide exceptional customer service to internal and external customers, ensuring timely and accurate resolution of issues.
- Manage customer orders from receipt to fulfillment, ensuring accurate and efficient processing.
- Collaborate with internal teams to resolve customer complaints and issues, ensuring a positive customer experience.
- Utilize SAP systems to manage customer data, orders, and inventory, ensuring accurate and up-to-date information.
- Identify opportunities to improve customer satisfaction and loyalty, implementing process improvements as needed.
Requirements:
- High school diploma or equivalent required.
- 2-5 years of experience in customer service, order fulfillment, or a related field.
- Strong knowledge of SAP systems and customer service principles.
- Excellent communication and problem-solving skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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