Customer Service Representative

2 days ago


Westlake, Ohio, United States IMCD Group Full time
Customer Service Representative Job Description

IMCD US is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and building strong relationships with our customers.

Key Responsibilities:
  • Accurate and timely entry of customer orders
  • Provide pricing information and arrange special freight as needed
  • Process returned material authorizations and credit memos
  • Follow up on warehouse shipments and principal communications
  • Build and sustain strong relationships with assigned key customer accounts
Requirements:
  • High school diploma or equivalent
  • Associate degree or three years of equivalent call center experience
  • Excellent customer service skills and ability to interact with customers and team members in a professional manner
  • Ability to multitask and switch focus quickly
  • Deadline-driven, detailed-oriented, and conscientious
Preferred Qualifications:
  • Bachelor's degree
  • Experience in a fast-paced environment
Competencies:
  • Business Acumen
  • Problem Solving/Analysis
  • Customer/Client Focus
  • Communication Proficiency
  • Teamwork Orientation

This is a full-time position with a hybrid schedule rotating between in-office and remote work environments. Additional hours may be required as needed. No travel is expected for this position.



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