Enrollment Coach

2 weeks ago


Burlington, Vermont, United States InsideHigherEd Full time
Job Summary

We are seeking a highly motivated and organized Enrollment Coach to join our team at InsideHigherEd. As a key member of our recruitment team, you will play a critical role in guiding prospective students through the enrollment process, from initial inquiry to successful enrollment in our Professional and Continuing Education (PACE) programs.

Key Responsibilities
  • Provide exceptional customer service and support to prospective students, responding to inquiries and addressing concerns in a timely and professional manner.
  • Work closely with a dynamic team of Enrollment Coaches and Student Services Professionals to manage and respond to a high volume of prospective student inquiries efficiently.
  • Contribute to driving enrollment and revenue growth, enabling UVM PACE to continue to expand and empower more students to gain skills or credentials for career success.
  • Collaborate with the Student Services and Recruitment Manager to provide accurate information and assistance to prospective students and current program participants through various communication channels.
  • Assist with aspects of the enrollment process, including tracking lead contact efforts, assisting students with the application process, and compiling and reporting information on students.
Requirements
  • Bachelor's degree in a related field and one to three years of related experience required.
  • Proficiency with database management and working ability to navigate a CRM system, SIS, and online registration systems required.
  • Competency with spreadsheet and Microsoft business suite software required.
  • Demonstrated knowledge of technology and methods of communication required.
  • Accuracy and attention to detail, and effective organizational, time management, and records documentation skills required.
  • Effective interpersonal, customer service, and communication skills required.
Preferred Qualifications
  • Experience working with students and faculty in an academic setting desirable.
  • Knowledge of higher education philosophy, structure, and culture desirable.
  • Previous customer service and sales experience desirable.

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