Enrollment Support Specialist

2 weeks ago


Burlington, Vermont, United States InsideHigherEd Full time
Job Title:

Enrollment/Student Success Coach

Diversity Commitment:

Our institution values diversity and encourages candidates to share how their experiences and perspectives will contribute to our community's excellence.

Role Overview:

The Enrollment Coach plays a vital role within the recruitment team, assisting prospective students throughout the enrollment journey, from initial inquiries to successful admission into Professional and Continuing Education (PACE) programs. This position serves as the primary contact for potential students, delivering exceptional customer service and support during the application and enrollment phases.

Key Responsibilities:

  1. Collaborate with a dynamic team of Enrollment Coaches and Student Services Professionals to manage a high volume of inquiries from prospective students.
  2. Provide accurate information and assistance to prospective students and program participants through various communication channels, ensuring a seamless enrollment experience.
  3. Understand each prospective student's academic and career aspirations, offering tailored guidance on program options.
  4. Assist with the enrollment process, including tracking leads in a CRM system and supporting students with their applications.
  5. Compile, monitor, and report on student information, verifying and processing necessary documentation.
  6. Support prospective students in aligning their academic and professional goals with appropriate programs.
Qualifications:

A Bachelor's degree in a relevant field is required, along with one to three years of related experience. Proficiency in database management and familiarity with CRM systems (e.g., Slate or Salesforce) and online registration platforms is essential. Strong skills in spreadsheet software and the Microsoft Office suite are also necessary. Candidates should demonstrate effective communication skills and a commitment to customer service.

Preferred Qualifications:

Experience in an academic environment and knowledge of higher education structures are advantageous. Previous roles in customer service or sales are also desirable.

Additional Information:

This position may require evening and weekend hours. It is a bargaining unit position, and a probationary period may be necessary. A hybrid work schedule is available, allowing for a combination of on-campus and remote work in accordance with university policies. A background check is required for this role.

FLSA Status:

Non-Exempt

Union Affiliation:

Yes, UVMSU



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