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Enrollment/Student Success Coach

3 months ago

Burlington, United States InsideHigherEd Full time
Advertising/Posting Title:

Enrollment/Student Success Coach

Diversity Statement:

The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.

Posting Summary:

The Enrollment Coach is a member of the recruitment team who guides prospective students through the enrollment process, from initial inquiry to successfully enrolling in Professional and Continuing Education (PACE) programs. Act as a first point of contact for potential students, providing them with customer service and support as they apply and enroll. Work closely with a dynamic team of Enrollment Coaches and Student Services Professionals; proactively manage and respond to a high volume of prospective student inquiries efficiently. Contribute to driving enrollment and revenue that allows UVM PACE to continue to grow, scale, and empower more students to gain skills or credentials for career success. With the guidance from the Student Services and Recruitment Manager, provide accurate information and assistance to prospective students and current and past program participants through email, phone, text, live chat, ensuring complete student satisfaction from inquiry through the enrollment process. Work to understand each prospective student’s academic and professional goals; provide guidance on program options. Assist with aspects of the enrollment process including tracking lead contact efforts in CRM tool and assisting students with application process. Compile, track and report out information on students; receive, verify, and process forms, documents, applications and other materials. Support prospects’ needs that best align with their academic and professional goals (credit and non-credit programs). Report to the Enrollment Management Professional Sr (Student Services & Recruitment Manager).

Minimum Qualifications (or equivalent combination of education and experience):

Bachelor’s degree in related field and one to three years related experience required. Proficiency with database management and working ability to navigate a CRM system (i.e. Slate or Salesforce) SIS (i.e. Banner) and online registration systems required. Competency with spreadsheet and Microsoft business suite software required. Demonstrated knowledge of technology and methods of communications (such as text, email, live chat, social media) required. Accuracy and attention to detail, and effective organizational, time management and records documentation skills required. Effective interpersonal, customer service and communication skills required. Evening and weekend hours may be required.

Desirable Qualifications:

Experience working with students and faculty in an academic setting desirable. Knowledge of higher education philosophy, structure and culture desirable. Previous customer service and sales experience desirable.

Anticipated Pay Range:

23.00-24.50/hr

Special Conditions:

Bargaining unit position, A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position

FLSA:

Non-Exempt

Union Position:

Yes, UVMSU ($20 minimum hourly rate)

Job Open Date:

08/07/2024

Open Until Filled:

No

Position Title:

Program Specialist

Posting Number:

S5213PO

Department:

PACE - Administration/50100

Position Number :

00027178

Employee FTE :

1.0

Employee Term :

12