Ecommerce Account Manager

1 month ago


New York, New York, United States Rokt Full time
Unlock Ecommerce Potential with Rokt

We are Rokt, a leading ecommerce company that enables businesses to unlock value by making each transaction relevant at the moment that matters most. Our AI-based relevance Platform and scaled ecommerce network power billions of transactions.

As an Account Manager, you will play a critical role in driving quantifiable performance marketing results for our clients. You will work closely with our sales team to uncover marketing goals and identify relevant Rokt Solutions for leading Global, Regional and National businesses.

Key Responsibilities:
  • Master the functionality of the Rokt platform and utilize insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs.
  • Work alongside our sales team to uncover marketing goals and identify relevant Rokt Solutions for leading Global, Regional and National businesses.
  • Create and manage effective team relationships between all relevant stakeholders.
  • Support the broader team in new business growth and the ownership of client strategy and ongoing strategic account recommendations to drive client return.
  • Tactical account planning and relationship building.
  • Develop relevant marketing reports and client-facing account proposals with the support of cross-functional teams.
  • Build and maintain strong direct client relationships and with designated media agencies.
  • Monthly and quarterly revenue forecasting and account plans.
Requirements:
  • Proven experience in a client-facing account management role across digital media, marketing or digital sales with 3+ years in delivering exceptional customer experience.
  • Polished communication skills with significant exposure to customers and industry partners alike.
  • Dedicated and resourceful with a strong analytical problem-solving orientation.
  • Strategic thinker with a common sense and practical solutions orientation.
  • Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams.
  • Professional working proficiency in Japanese and English.
  • Highly proficient in Word, Excel, PowerPoint, Google Docs, Online CRM tools (E.g. Salesforce/Hubspot) and analytics software such as Tableau.
What We Offer:
  • Accelerate your career with roadmaps to leadership and an annual $5000 training allowance.
  • Become a shareholder with equity in the company.
  • Enjoy catered lunch every day and healthy snacks in the office, plus join the gym on us.
  • Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family.
  • Dog-friendly office.
  • Extra leave (bonus annual leave, sabbatical leave etc.).
  • Work with the greatest talent in town.
  • See the world with offices in New York, Seattle, Sydney, Tokyo and London.

We believe we're better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.


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