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Front Desk Coordinator

2 months ago

Laurel, Maryland, United States The Joint Chiropractic Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Coordinator at The Joint Chiropractic. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our members and patients.

Key Responsibilities
  • Customer Service
    • Provide excellent customer service to members and patients, ensuring a positive and welcoming experience.
    • Respond to phone calls, emails, and in-person inquiries in a timely and professional manner.
  • Front Desk Operations
    • Manage the flow of patients through the clinic, ensuring efficient and organized check-in and check-out processes.
    • Process payments, handle membership sales, and maintain accurate records.
  • Marketing and Sales
    • Participate in marketing and sales initiatives to attract new patients and promote our services.
    • Develop and maintain relationships with existing patients to encourage repeat business and referrals.
  • Team Collaboration
    • Work closely with the chiropractic team to ensure seamless communication and coordination of patient care.
    • Contribute to a positive and supportive team environment, promoting a culture of excellence and customer satisfaction.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; prior experience in a customer-facing role or healthcare setting preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Basic computer skills and proficiency in point-of-sale software.
  • Personal Qualities
    • Positive attitude and strong work ethic.
    • Ability to maintain confidentiality and handle sensitive information.
    • Flexibility and adaptability in a dynamic work environment.
What We Offer
  • Competitive Compensation
    • Hourly rate: $17-$18, depending on experience.
  • Opportunities for Growth
    • Professional development and training opportunities to enhance skills and knowledge.
  • Collaborative Work Environment
    • Supportive team culture and opportunities for collaboration and growth.