Client Services Coordinator
1 day ago
This role is responsible for delivering exceptional service while meeting quality and performance expectations. The ideal candidate will support business objectives to ensure client satisfaction with products and services.
Key Responsibilities- Oversee customer accounts to ensure service level agreements are met and create, generate, and maintain reports for internal and client communications.
- Monitor processes related to customer-specific requirements and order management for ecommerce businesses.
- Manage inventory updates, promotional planning, customer return cases, and inbound planning.
- Prepare and maintain status reports, modify schedules, and prepare status reports for management, clients, or others.
- Assist the Account Manager in providing data, advice, and resolving problems.
- Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.
- Create deliveries daily and monitor order processing.
- Monitor stock availability to ensure that all orders are cleared in a timely manner.
- Support account and purchasing teams to troubleshoot issues with orders.
- Communicate with customers on order status and expected delivery dates.
- Coordinate return shipments (e.g., create return labels).
- At least 3 years of customer service experience.
- At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, PowerPoint, and Power BI required.
- 3PL, Supply Chain, Logistics, or similar experience preferred.
- Ecommerce experience preferred.
- Strong organizational skills.
- Solid analytical ability and strong verbal and written communication skills.
- SAP knowledge.
- Project management experience is a plus.
- Medical, dental, vision, life insurance, and disability pay.
- 401(k) with company matching up to 6%.
- Paid time off, including paid holidays.
- Flexible spending accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee assistance program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
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