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Front of House Supervisor

2 months ago

Commerce City, Colorado, United States PharmaCann Full time
Job Summary

We are seeking a highly skilled and experienced Front of House Supervisor to join our team at PharmaCann. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our dispensary, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to drive customer satisfaction and loyalty
    • Train and coach staff on customer service best practices
    • Monitor and analyze customer feedback to identify areas for improvement
  • Operations Management
    • Oversee daily dispensary operations, including cash handling and reconciliation
    • Manage inventory and ensure accurate tracking and reporting
    • Develop and implement processes to improve efficiency and productivity
  • Team Leadership
    • Supervise and mentor a team of customer-facing staff
    • Develop and implement training programs to enhance staff skills and knowledge
    • Conduct regular performance evaluations and provide coaching and feedback
  • Business Development
    • Develop and implement strategies to drive sales growth and increase revenue
    • Collaborate with cross-functional teams to identify opportunities for improvement
    • Monitor and analyze sales data to inform business decisions
Requirements
  • Education
    • Bachelor's degree in business, operations management, or a related field
  • Experience
    • Minimum 2 years of experience in a customer-facing role, preferably in a retail or hospitality environment
    • Proven track record of success in leading teams and driving sales growth
  • Skills
    • Excellent communication and interpersonal skills
    • Strong leadership and coaching abilities
    • Ability to analyze data and make informed business decisions
Working Conditions

This role requires the ability to work in a fast-paced environment, with frequent interruptions and deadlines. The successful candidate will be able to work effectively in a team environment, with a strong focus on customer service and sales growth.