Customer Service Representative
4 days ago
We are seeking a highly motivated Cashier to join our team at Wingstop - FWS. As a Cashier, you will be responsible for delivering fast, friendly, and excellent customer service during the order taking process.
Key Responsibilities:
- Greet all guests in a friendly and welcoming manner.
- Place orders for guests in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
- Be knowledgeable on menu offerings, sauce descriptions, and promotions to better assist guests in making order recommendations and answering questions.
- Monitor that all orders are ready within quoted guest order readiness times.
- Verify the accuracy and presentation of all guest orders before delivery to guests to ensure the highest level of guest satisfaction.
- Strong cash handling skills to accurately process cash, credit card, and gift card transactions and balance of register at end of shift.
- Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked; including restrooms.
- Practice safe food handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
- Maintain a professional and presentable appearance according to the company's Uniform Standards.
- Receive and handle complaints from guests and guide the manager on duty if a problem requires escalation.
Requirements:
- Ability to learn quickly.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
- Cashier and restaurant experience a plus.
- Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
- Ability to stand for long periods of time and work in a fast-paced environment.
Benefits:
Assuming all eligibility factors are met, you will be eligible for company benefits such as medical, dental, and vision insurance packages for full-time employees, life insurance, 401k with a 4% match, and PTO.
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