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Workplace Experience Manager
2 months ago
The Workplace Experience Manager is a key role at SPS, responsible for creating an exceptional workplace experience for our clients. This individual will be responsible for developing and managing the workplace experience strategy for our client's site, creating a compelling destination and home to the next generation's workplace.
Key Responsibilities
- Partner with customers to tailor experience initiatives to customer purpose, strategy, and mission-critical activities.
- Bring the latest trends, inspiration, and thinking within workplace design, experiences, and engagement to our customer's site.
- Architect memorable experiences for our customer's site, delivered through talented service employees and subject matter experts.
- Deliver workplace programming to a network of offices, working with site managers for each location, creating a unified and consistent service standard.
- Share knowledge from the SPS network of creating workplace experiences across many different industries.
- Partner closely with food services/catering lead and other client partners for event planning and production to ensure a one-team approach and seamless service for visiting partners and clients.
- Lead site tours for guests of our customer and SPS.
- Embed into the site environment, working alongside our service teams for the employees of the company.
- Recognize and celebrate that people have different needs based on their role, demographics, and culture.
- Observe the workplace environment and culture to identify the experiential needs across all SPS operational touchpoints.
- Accelerate improvement in workplace energy and engagement by serving as a process catalyst.
- Advise on how to develop an environment for increased creativity and productivity.
- Connect operational needs with service deliveries to implement the workplace strategy and design, aiming to benefit all employees.
- Measure the success of events and curated experiences through quantitative and qualitative methods.
- Present workplace experience monthly reports, including curated events, return on investment (ROI), and benefits.
- Manage any Workplace Experience Coordinator positions at the site, including recruiting, orienting, supervising, training, evaluating, and recognizing.
- Bachelor's degree in business, hospitality, marketing, or similar.
- 5+ years of work experience in a similar role, such as facilities management, event management, concierge, hospitality, or front desk.
- Previous management experience overseeing 5-10 employees.
- Demonstrated leadership and vision in managing and influencing people.
- Experience in planning, budgeting, and marketing.
- Strong computer proficiency skills (Word, Excel, PowerPoint).
- Demonstrates excellent interpersonal skills.
- Can effectively communicate and relate to all levels within and outside the organization.
- Creates and builds positive and productive relationships.
